Contact XanEdu
Company Location & Phone
XanEdu is headquartered in Ann Arbor, Michigan, with facilities located in Kentucky and Massachusetts.
XanEdu Publishing, Inc.
4750 Venture Drive, Suite 400
Ann Arbor, MI 48108
Customer Service & Technical Support
Phone:
800-218-5971
734-302-6500
Customer Service
cust.serv@xanedu.com
Monday - Friday 8:00am - 5:00pm
Technical Support
techsupport@xanedu.com
Monday - Friday 8:00am - 8:00pm
Saturday and Sunday 12:00pm - 5:00pm
Media Contact
Dianne Michalek
Director of Marketing
734-302-6770
dmichalek@xanedu.com
CoursePack Team
To speak with any XanEdu representative call us toll free at 800-218-5971 or email cust.serv@xanedu.com.
Account Service Managers
Account Service Managers are the primary contact for bookstore and faculty customers and can provide valuable support and detailed information on new and existing CoursePack orders. Account Service Managers work with customers through the ordering process — from building CoursePacks and placing new and add-on orders to copyright clearance, production and delivery.
Account Executives
Account Executives are the on-campus sales contact — answering questions about XanEdu's custom products and copyright clearance services. Account Executives work directly with faculty, institution and bookstore customers to determine how XanEdu can best add value to each course, campus or store.
For custom textbook information and ordering, please work with your XanEdu Account Executive.
AK | AL | AR | AZ | CA | CO | CT | D.C. | DE | FL | GA | HI | IA | ID | Northern IL | Southern IL | IN | KS | KY | LA | MA | MD | ME | MI | MN | MO | MS | MT | NC | ND | NE | NH | NJ | NM | NV | NY | NYU | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VA | VT | WA | WI | WV | WY | Canada | Mexico | International
Northeastern U.S.
Connecticut, Rhode Island, Vermont, Massachusetts, New Hampshire, Maine
Antron Hughes
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6547
Email: ahughes@xanedu.com
Sean Poza
Account Executive (Sales)
Phone: 603-315-7960
Email: spoza@xanedu.com
New York, New Jersey
TJ King
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5257
Email: tjking@xanedu.com
Sean Poza
Account Executive (Sales)
Phone: 603-315-7960
Email: spoza@xanedu.com
Pennsylvania
TJ King
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5257
Email: tjking@xanedu.com
Sue Jacob
Account Executive (Sales)
Phone: 703-675-2755
Email: sjacob@xanedu.com
NYU
Kyle Thompson
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5314
Email: kthompson@xanedu.com
Sean Poza
Account Executive (Sales)
Phone: 603-315-7960
Email: spoza@xanedu.com
Southeastern U.S.
Mississippi, Tennessee, Alabama, Georgia, Florida, South Carolina
Caleb West
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5204
Email: cwest@xanedu.com
Rodney Sims
Senior Account Executive (Sales)
Phone: 734-476-4933
Email: rsims@xanedu.com
North Carolina, Virginia, West Virginia, Washington D.C., Maryland, Delaware
Caleb West
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5204
Email: cwest@xanedu.com
Sue Jacob
Account Executive (Sales)
Phone: 703-675-2755
Email: sjacob@xanedu.com
Arkansas, Louisiana
Tom Rickelmann
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6548
Email: trickelmann@xanedu.com
Kelly Ice
Account Executive (Sales)
Phone: 512-529-1002
Email: kice@xanedu.com
Midwestern U.S.
Michigan, Minnesota
Tom Rickelmann
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6548
Email: trickelmann@xanedu.com
Kevin Woodman
Senior Account Executive (Sales)
Phone: 734-394-3050
Email: kwoodman@xanedu.com
North Dakota, South Dakota, Nebraska
Melissa Offutt
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5304
Email: moffutt@xanedu.com
Brian Hall
Account Executive (Sales)
Phone: 253-363-7531
Email: bhall@xanedu.com
Wisconsin, Iowa, Missouri, Kentucky
Antron Hughes
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6547
Email: ahughes@xanedu.com
Daren Prather
Senior Account Executive (Sales)
Phone: 217-377-2288
Email: dprather@xanedu.com
Ohio
TJ King
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5257
Email: tjking@xanedu.com
Kevin Woodman
Senior Account Executive (Sales)
Phone: 734-394-3050
Email: kwoodman@xanedu.com
Oklahoma, Kansas
Tom Rickelmann
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6548
Email: trickelmann@xanedu.com
Kelly Ice
Account Executive (Sales)
Phone: 512-529-1002
Email: kice@xanedu.com
University of Illinois - Urbana/Champaign
Kiesha Flanagan
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6549
Email: kflanagan@xanedu.com
Daren Prather
Senior Account Executive (Sales)
Phone: 217-377-2288
Email: dprather@xanedu.com
Kellogg School of Management
Kathy Jones
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6540
Email: kjones@xanedu.com
University of Chicago
Donna Robbins
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6544
Email: drobbins@xanedu.com
Northern Illinois (north of I-80)
Angela Webster
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5302
Email: awebster@xanedu.com
Kevin Woodman
Senior Account Executive (Sales)
Phone: 734-394-3050
Email: kwoodman@xanedu.com
Southern Illinois (south of I-80)
Kyle Thompson
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5314
Email: kthompson@xanedu.com
Daren Prather
Senior Account Executive (Sales)
Phone: 217-377-2288
Email: dprather@xanedu.com
Indiana
Antron Hughes
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6547
Email: ahughes@xanedu.com
Leah Grobey
Account Executive (Sales)
Phone: 317-850-2505
Email: lgrobey@xanedu.com
Northwestern & Southwestern U.S.
Alaska, Colorado, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
Melissa Offutt
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5304
Email: moffutt@xanedu.com
Brian Hall
Account Executive (Sales)
Phone: 253-363-7531
Email: bhall@xanedu.com
Arizona
Andrea Medina
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6851
Email: amedina@xanedu.com
Paul Grillos
Account Executive (Sales)
Phone: 480-584-9743
Email: pgrillos@xanedu.com
California, Hawaii
Mac McDonald
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6853
Email: mmcdonald@xanedu.com
Paul Grillos
Account Executive (Sales)
Phone: 480-584-9743
Email: pgrillos@xanedu.com
New Mexico, Texas
Tom Rickelmann
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6548
Email: trickelmann@xanedu.com
Kelly Ice
Account Executive (Sales)
Phone: 512-529-1002
Email: kice@xanedu.com
Eastern Canada
Melissa Offutt, Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 5304
Email: moffutt@xanedu.com
Sean Poza, Account Executive (Sales)
Phone: 603-315-7960
Email: spoza@xanedu.com
Western Canada
Melissa Offutt, Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6527
Email: moffutt@xanedu.com
Brian Hall, Account Executive (Sales)
Phone: 253-363-7531
Email: bhall@xanedu.com
International, including Puerto Rico
Mac McDonald, Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6853
Email: mmcdonald@xanedu.com
Kelly Ice
Account Executive (Sales)
Phone: 512-529-1002
Email: kice@xanedu.com
Mexico
Mac McDonald
Account Service Manager (Order Fulfillment)
Phone: 800-218-5971 ext. 6853
Email: mmcdonald@xanedu.com
Paul Grillos
Account Executive (Sales)
Phone: 480-584-9743
Email: pgrillos@xanedu.com
Returns
Need to ship returns or hard-copy for a Copley text?
Some materials may be received at one of our off-site facilities. Contact the XanEdu account team member for your area to request detailed shipping instructions.
Need to ship returns or hard copy for a CoursePack order text?
Some materials may be received at one of our off-site facilities. Contact the XanEdu account team member for your area to request detailed shipping instructions.
Work with the dedicated XanEdu account team for your institution or contact a Copley Custom Textbooks publishing consultant directly.
Toll free: 800-562-2147
Local: 978-263-9090
Fax: 978-263-9190
Email: publish@copleycustom.com
Copley Custom Textbooks
138 Great Road
Acton, MA 01720
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